Pure Muskoka is a local, customer-centric company that prioritizes your experience. We firmly believe that by delivering exceptional service and embracing the 'Muskoka Feeling,' we get to continue our dream of running this company. Our dedication is to your utmost satisfaction, as we continuously aim to offer the finest service in the industry.

When you’re happy, we’re happy. Pure Muskoka stands behind the quality of the products we sell and we truly hope you enjoy your purchase. If your product doesn't fit correctly or if you are unsatisfied for any reason, you can return your order for a refund within 60 days of your purchase. Merchandise must be unused, unworn and in good condition.

If you made an online order, you can do so by clicking the button below to access our exchange and return portal.

If you made a purchase in store, your return or exchange will need to be made at one of our retail locations.

8 Manitoba Street
Bracebridge, Ontario, P1L 1R9
Phone: (705) 646-2544

Open Year Round
Monday - Saturday: 10am - 5pm
Sunday: 11am - 5pm

1008 Bala Falls Road
Bala, Ontario, P0C 1A0
(next The Kee To Bala, Bala Falls Pub and Jack & Stella)
Phone: (705) 394-6215

Fall Hours: Oct - Christmas

Saturday: 10am - 5pm
Sunday - Friday: Closed

We're here to help. Simply email us at info@puremuskoka.com or by filling out the form below.

If you prefer to speak on the phone, the best way to reach us is at the Bracebridge location during business hours at (705) 646-2544.