Pure Muskoka is a local, customer-centric company that prioritizes your experience. We firmly believe that by delivering exceptional service and embracing the 'Muskoka Feeling,' we get to continue our dream of running this company. Our dedication is to your utmost satisfaction, as we continuously aim to offer the finest service in the industry.

When you’re happy, we’re happy. Pure Muskoka stands behind the quality of the products we sell and we truly hope you enjoy your purchase. If your product doesn't fit correctly or if you are unsatisfied for any reason, you can return your order for a refund within 60 days of your purchase. Merchandise must be unused, unworn and in good condition.

If you made an online order, you can do so by clicking the button below to access our exchange and return portal.

If you made a purchase in store, your return or exchange will need to be made at one of our retail locations.

8 Manitoba Street
Bracebridge, Ontario, P1L 1R9
Phone: (705) 646-2544

Open Year Round
Monday - Thursday: 10am - 5pm
Friday - Saturday: 10am - 5pm
Sunday: 11am - 5pm

1008 Bala Falls Road 
Bala, Ontario, P0C 1A0
(Next to The Kee to Bala)
Phone: (705) 394-6215

Spring Hours:

Monday: 11am -5pm
Tuesday: 11am -5pm
Wednesday: closed
Thursday: 11am -5pm
Friday: 11am - 7pm
Saturday: 11am - 7pm
Sunday: 11am - 4pm

Summer Hours (once school is out):

Monday: 11am - 7pm
Tuesday: 11am - 7pm
Wednesday: 11am -5pm
Thursday: 11am - 7pm
Friday: 9am - 9pm
Saturday: 9am - 9pm
Sunday: 11am - 4pm (long weekends 11am - 7pm)

We're here to help. Simply email us at info@puremuskoka.com or by filling out the form below.

If you prefer to speak on the phone, the best way to reach us is at the Bracebridge location during business hours at (705) 646-2544.