FREQUENTLY ASKED QUESTIONS
Got questions about our Community Collection Program?
We have all the answers you need, ensuring your journey with us is as smooth as a Muskoka sunset.
How It Works
The Community Collections Program is your opportunity to help create custom-designed apparel inspired by the lakes, bays, towns, and communities that make Muskoka so special. You submit the ideas, rally support, and if your community is a good fit, we'll bring it to life
It’s simple! Use the form on this page to suggest your community name and tell us why it’s special. Once submitted, we’ll review your idea and consider it for the next phase.
If your idea is is in Muskoka, has enough support and is chosen, we'll get it in the queue and send you an email as soon as it is live.
Not necessarily. Submitting an idea is the first step, but we’ll only move forward with ideas that are a good fit for the program. Your community must be in Muskoka and be large enough to support us creating a design and marketing it.
Spread the word! Share your community submission with friends, family, and neighbours. Use social media, email, or word of mouth to rally supporters and drive pre-orders for your collection.
We will also do some promotion and marketing on our end to assist.
No. For each community that has garnered enough interest, we will create a design and colour option that will be produced. We will do this prior to opening up the pre-orders so you will know exactly what you will be purchasing. The custom choice you will have is for size and quantity.
Absolutely! You’re welcome to submit multiple ideas, but each idea will be reviewed individually, and only selected ones will move forward to the production phase.
We would love to say all, but in reality this will be a tough program to manage and produce. We will do our best to scale the program, but at a pace we can manage and ensure the quality we've become known for.
Yes, our focus is on celebrating the incredible diversity and beauty of Muskoka’s lakes, bays, and towns. If your idea represents a place in Muskoka, we’d love to hear about it!
Our brand is built on quality products and customer satisfaction. We will use the same base products you've come to love and trust for this program.
Also, we will also temporarily suspend the program if we get overwhelmed so we can make sure we keep up with time and quality expectations. If this suspension happens it will just be short to allow us to catch up.
Made To Order (Pre-Ordering)
As you can imagine, there are literally hundreds or thousands of unique communities in Muskoka. We couldn't possibly design and manufacture and stock inventory for each and every one.
We've created a system where we are able to produce and get your product shipped to you in approximately 2 weeks.
No. For each community that has garnered enough interest, we will create a design and colour option that will be produced. We will do this prior to opening up the community so you will know exactly what you will be purchasing. The custom choice you will have is for size and quantity.
You are charged on the day you day you make the purchase. Your items will ship in approximately 2 weeks. You will receive a shipping notification email, complete with tracking, as soon as your items have shipped..
Production & Shipping
Our goal is to have all products produced and shipped to you in approximately 2 weeks after you place your order.
We will ship the orders as soon as the production is complete. Typically your order will arrive in approximately 2 weeks after you place your order. You will receive and email, complete with tracking info as soon as your order has shipped.
Sizing, Returns and Exchanges
Because we don't carry them in store and they are being produced specifically for you. Therefore, we cannot offer returns or exchanges.
Unfortunately because the Community Collection items are final sale, you will have to find a friend, family member or neighbour to pass the item along to.
Do your sizing research ahead time on the product page with the provided size chart.
Our Community Collection hoodies and t-shirts will be based on the same product as our Signature Collection Hoodies and our standard t-shirts you've come to know and love. If you're in Muskoka, you can always stop by the store and try on those products in person, if you're unsure.